Every one of us has ordered something and been frustrated at the lack of updates. This is common for online shopping, but we take medical logistics much more seriously…
That’s why all of our customers have access to their very own Dynamic Portal. In short, it means that they never have to worry about searching for the status of a delivery, or how fast a collection was made. The information is right there at their fingertips, provided and updated in real time. Our couriers are all equipped with their own handheld devices, and as soon as they update anything on their end, customers see it too. Let’s take a closer look at the two main sections of the portal…
On this page, customers can view all information regarding every booking we have completed for them. That’s including how much each job cost and the relevant invoice number, so it couldn’t be simpler for them in terms of processing payments and keeping on top of accounts. What’s more, the page shows collections and deliveries in separate tabs – because we all know how mind numbing a screen full of random numbers can be to look at! The customer can use filters and time frames to narrow down results, and these will be presented in a handy graph format.
The Order Success page is quite self explanatory – it shows the customer whether or not a collection/delivery was successful. Of course, in an ideal world, this would be 100% all the time, but we’re realistic enough to know that there are factors outside of our control that might delay the process. Having said that, we still go above and beyond to provide every bit of information we can. If the collection was unsuccessful, for example, the reason will be provided clearly. There’s a percentage success rate at the top of the page, as well as another percentage that shows the amount of deliveries that have been carried out on time. Customers can access notes from our customer service team from the day of the collection, keeping them in the loop at all times.
How it helps
All of the data mentioned above can be exported in an easy-to-read format, so that customers can use the details in whatever way the need to. They can add users within their company to access the portal, and reports can be scheduled to be sent to specific email addresses to avoid doing it manually every time. In short, we’ve covered every avenue to ensure that our partnership with our customers is as transparent, honest and productive as possible.
Are you looking for a medical logistics partner? Kelly would be delighted to give you a tour of the portal!