Medartis is the global innovation leader in implants for osteosynthesis in the fields of cranio-maxillofacial surgery as well as upper and lower extremities. They have historically shipped their loan kits in and out of Germany with a well-known carrier for use in the UK. With BREXIT on the horizon, and the associated supply-chain improvements in mind, Medartis made the decision to move their entire loan service to the UK at the start of 2021.
Medartis approached Dynamic back in 2019 to be their logistics partner when the transition was complete; they wanted to experience the difference of working with a medical logistics specialist.
Dynamic committed to improving key areas of the loan service, such as:
Medartis agreed to pass Dynamic daily information about their loan kits in the UK and allow our in-house Customer Service team to manage and liaise with the Hospitals on their behalf.
If Dynamic Drivers experienced issues on the day of collection, our ‘liaison period’ allowed Medartis to remedy issues in real-time all whilst our Drivers remained in the Hospital. This proactivity instantly improved communication issues they had been facing with their previous courier.
Each month Dynamic provides management information monitoring progress against KPIs and detailed analysis of any problematic collections, allowing Medartis insight into which of their clients they could assist further.
on-time delivery rate
'right first-time' collection
reduction in turnaround
Dynamic are the most reliable courier we have ever worked with
Barry Beveridge, Operations Manager, LINK Orthopaedics UK
The best logistics company I have used in my 30 years working
Sales Rep, DePuy Synthes
I feel that working with Dynamic is the way forward
Julie Llewellyn, SSD, Morriston Hospital
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