Summary

Medartis is the global innovation leader in implants for osteosynthesis in the fields of cranio-maxillofacial surgery as well as upper and lower extremities. They have historically shipped their loan kits in and out of Germany with a well-known carrier for use in the UK. With BREXIT on the horizon, and the associated supply-chain improvements in mind, Medartis made the decision to move their entire loan service to the UK at the start of 2021.

Areas for improvement

Medartis approached Dynamic back in 2019 to be their logistics partner when the transition was complete; they wanted to experience the difference of working with a medical logistics specialist.

Dynamic committed to improving key areas of the loan service, such as:

  • Increased ‘right first-time’ loan kit collections
  • Reduced time and cost dealing with couriers and problems
  • Improved loan kit availability; reduced turnaround time

Solution

Medartis agreed to pass Dynamic daily information about their loan kits in the UK and allow our in-house Customer Service team to manage and liaise with the Hospitals on their behalf.

If Dynamic Drivers experienced issues on the day of collection, our ‘liaison period’ allowed Medartis to remedy issues in real-time all whilst our Drivers remained in the Hospital. This proactivity instantly improved communication issues they had been facing with their previous courier.

Each month Dynamic provides management information monitoring progress against KPIs and detailed analysis of any problematic collections, allowing Medartis insight into which of their clients they could assist further.

Results

97%

on-time delivery rate

94%

'right first-time' collection
rate

86%

reduction in turnaround
time

Dynamic are the most reliable courier we have ever worked with

Barry Beveridge, Operations Manager, LINK Orthopaedics UK

The best logistics company I have used in my 30 years working

Sales Rep, DePuy Synthes

I feel that working with Dynamic is the way forward

Julie Llewellyn, SSD, Morriston Hospital

Get in touch

Can we be the tried and trusted partner between you and the hospitals you provide for? Call us today on 0333 2000 664 or use our form to the right. All enquiries are important to us and we will get back to you as soon as possible.

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