What types of service does Dynamic Medical Logistics provide?
We provide a number of transport services to customers across the UK and Ireland. Please refer to our Services page for more information.
Do you only service your location, or can I arrange a courier from elsewhere?
No! In addition to our offices in Yorkshire, we also work with several trusted courier partners across the whole of the UK which enables us to provide quick, cost-effective services in any location.
How do I know which vehicle is suitable for my shipment?
We can help you pick the most suitable (and cost-effective) vehicle to meet your requirements. Check out our useful guide here.
Can I track my shipment?
Yes! If you wish, you can create an account where you can access live shipment status updates. Alternatively, you can call our friendly Customer Service team for instant updates on the status of your shipments.
Do I need to package and label my shipments?
Yes. All items must be packaged securely for transportation, with appropriate labels.
We wrote a useful guide filled with advice on how to protect your packages and reduce risks of damage during transportation.
Why do I need to provide the weight and dimensions of my parcel?
To ensure timely delivery, exact weight and dimensions are necessary. If the information provided is not accurate, your shipment could be delayed. Read our helpful guide to calculating volumetric weight.
What are the maximum weight and size limits for my parcel?
Weight and size restrictions vary depending on the service and destination. View our helpful guide on weight and size restrictions.
When can you collect my shipment?
We can collect your consignment at any time of the day, whether that be within 60 minutes of your booking for an urgent sameday, or at a set time to suit you.
What goods are considered dangerous or hazardous?
See our helpful article on Dangerous Goods for a list of items that are restricted by legislation or regulations, and can only be shipped under the appropriate conditions.
For more information, please feel free to contact us.
How do I pay?
Check out our payment options here.
Can I open a business account?
Yes, of course! Please call our friendly Sales Team on 0333 2000 664, option 3. They are available to help you Monday to Friday, 09:00 – 17:30.
Who should I contact if I have a query?
Firstly, check these FAQ’s – many of the most common queries can be answered here!
If you would like to speak to someone regarding your shipment, please call our friendly Customer Service team on 0333 2000 664, option 1. They are available to help you Monday to Friday, 08:00 – 18:00.
If you would like to speak to someone about your account (or if you’re new here, and would like to set up an account), please call 0333 2000 664, option 3. They are available to help you Monday to Friday, 09:00 – 17:30.
Where can I find your terms and conditions?
Our terms and conditions of carriage are here.
Get in touch
Can we be the tried and trusted partner between you and the hospitals you provide for? Call us today on 0333 2000 664 or use our form to the right. All enquiries are important to us and we will get back to you as soon as possible.